![](data:image/svg+xml,<svg display="block" id="3192366498" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M 14.095 0 L 1.905 0 C 0.853 0 0 0.853 0 1.905 L 0 14.095 C 0 15.147 0.853 16 1.905 16 L 14.095 16 C 15.147 16 16 15.147 16 14.095 L 16 1.905 C 16 0.853 15.147 0 14.095 0 Z M 4.952 6.095 L 4.952 13.333 L 2.667 13.333 L 2.667 6.095 Z M 2.667 3.989 C 2.667 3.455 3.124 3.048 3.81 3.048 C 4.495 3.048 4.926 3.455 4.952 3.989 C 4.952 4.522 4.526 4.952 3.81 4.952 C 3.124 4.952 2.667 4.522 2.667 3.989 Z M 13.333 13.333 L 11.048 13.333 L 11.048 9.524 C 11.048 8.762 10.667 8 9.714 7.985 L 9.684 7.985 C 8.762 7.985 8.381 8.77 8.381 9.524 L 8.381 13.333 L 6.095 13.333 L 6.095 6.095 L 8.381 6.095 L 8.381 7.07 C 8.381 7.07 9.116 6.095 10.594 6.095 C 12.107 6.095 13.333 7.135 13.333 9.242 Z" fill="rgb(0, 0, 0)" height="16px" id="QM7ICNsg6" width="16px"/></svg>)
![](data:image/svg+xml,<svg display="block" id="734929466" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><g fill="transparent" height="14.596491193660212px" id="ceV0uhhGf" transform="translate(0 1)" width="16px"><path d="M 15.969 0 L 10.357 5.59 C 9.054 6.884 6.946 6.884 5.643 5.59 L 0.031 0 C 0.021 0.105 0 0.2 0 0.304 L 0 8.273 C 0.002 10.105 1.493 11.591 3.333 11.593 L 12.667 11.593 C 14.507 11.591 15.998 10.105 16 8.273 L 16 0.304 C 16 0.2 15.979 0.105 15.969 0 Z" fill="rgb(0, 0, 0)" height="11.59276065815301px" id="OkaHlWR5M" transform="translate(0 3.004)" width="16px"/><path d="M 8.919 7.667 L 15.008 1.601 C 14.408 0.61 13.332 0.003 12.171 0 L 2.837 0 C 1.676 0.003 0.6 0.61 0 1.601 L 6.089 7.667 C 6.872 8.443 8.136 8.443 8.919 7.667 Z" fill="rgb(0, 0, 0)" height="8.248980562996534px" id="e4wTA8vJX" transform="translate(0.5 0)" width="15.00800000000001px"/></g></svg>)
![](data:image/svg+xml,<svg display="block" id="2446230475" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><g fill="transparent" height="16px" id="L153RcTKP" width="16px"><path d="M 1.92 16 C 0.86 16 0 15.14 0 14.08 L 0 1.92 C 0 0.86 0.86 0 1.92 0 L 14.08 0 C 15.14 0 16 0.86 16 1.92 L 16 14.08 C 16 15.14 15.14 16 14.08 16 Z" fill="rgb(0, 0, 0)" height="16px" id="Jn4b3U09c" width="16px"/><path d="M 3.527 0 C 2.592 0 1.695 0.371 1.033 1.031 C 0.372 1.691 0 2.586 0 3.52 C 0 4.454 0.372 5.349 1.033 6.009 C 1.695 6.669 2.592 7.04 3.527 7.04 C 4.462 7.04 5.359 6.669 6.021 6.009 C 6.682 5.349 7.054 4.454 7.054 3.52 C 7.054 2.586 6.682 1.691 6.021 1.031 C 5.359 0.371 4.462 0 3.527 0 Z M 9.089 0.271 C 8.115 0.271 7.325 1.726 7.325 3.52 C 7.325 3.856 7.353 4.181 7.404 4.486 C 7.473 4.893 7.584 5.266 7.728 5.587 C 7.796 5.74 7.876 5.887 7.967 6.027 C 8.141 6.292 8.343 6.496 8.564 6.623 C 8.73 6.718 8.906 6.769 9.089 6.769 C 9.271 6.769 9.447 6.718 9.613 6.623 C 9.834 6.497 10.036 6.292 10.211 6.027 C 10.302 5.887 10.382 5.74 10.45 5.587 C 10.593 5.266 10.704 4.893 10.773 4.486 C 10.824 4.181 10.852 3.857 10.852 3.52 C 10.852 1.726 10.063 0.271 9.089 0.271 Z M 11.802 0.542 C 11.731 0.542 11.664 0.588 11.6 0.676 C 11.558 0.733 11.517 0.809 11.479 0.901 C 11.459 0.947 11.441 0.997 11.423 1.05 C 11.383 1.17 11.35 1.291 11.322 1.414 C 11.261 1.683 11.211 2.004 11.177 2.361 C 11.159 2.547 11.146 2.733 11.137 2.92 C 11.128 3.12 11.123 3.32 11.124 3.52 C 11.124 3.726 11.128 3.926 11.137 4.12 C 11.146 4.314 11.16 4.501 11.177 4.679 C 11.211 5.036 11.261 5.357 11.322 5.626 C 11.353 5.761 11.387 5.883 11.423 5.99 C 11.441 6.044 11.459 6.093 11.479 6.139 C 11.517 6.231 11.558 6.307 11.6 6.365 C 11.664 6.452 11.731 6.498 11.802 6.498 C 12.176 6.498 12.48 5.165 12.48 3.52 C 12.48 1.875 12.176 0.542 11.802 0.542 Z" fill="rgb(255, 255, 255)" height="7.040000127978737px" id="tHKPY1IOd" transform="translate(1.76 4.48)" width="12.479999504741272px"/></g></svg>)
I'm Shayoni,
a product designer.
Currently designing AI experiences that people actually trust.
Hello!
I'm Shayoni,
a Product & UX designer.
Currently designing AI experiences that people actually trust.
AI-Augmented Design
Human Centered Design
Conversational AI Design
–
Enterprise UX
–
Product Strategy
–
Interaction Design
–
User Research
–
Design Systems
–
Product Thinking
–
Usability Testing
–
Cross-functional Collaboration
–
Work that shipped
Work that shipped
Each project below goes beyond the final screen.
Here's the research, decisions, and tradeoffs that got there.
Designing Conversations That Convert
MVP · Conversational AI · B2C
Designing context-aware conversations that turn customer intent into personalized sales journeys.
Designing Conversations That Convert
MVP · Conversational AI · B2C
Designing context-aware conversations that turn customer intent into personalized sales journeys.
Designing Conversations That Convert
MVP · Conversational AI · B2C
Designing context-aware conversations that turn customer intent into personalized sales journeys.
AI-Powered Conversational Assistant
Evolution · Conversational AI · UX Strategy
Evolving Verizon’s rule-based chatbot into an intelligent, context-aware assistant.
AI-Powered Conversational Assistant
Evolution · Conversational AI · UX Strategy
Evolving Verizon’s rule-based chatbot into an intelligent, context-aware assistant.
AI-Powered Conversational Assistant
Evolution · Conversational AI · UX Strategy
Evolving Verizon’s rule-based chatbot into an intelligent, context-aware assistant.
Prescriptive Revenue Growth Management Platform
Enterprise UX · Data Visualization · Dashboard
Simplifying complex revenue decisions through guided insights, scenario planning and recommendations.
Prescriptive Revenue Growth Management Platform
Enterprise UX · Data Visualization · Dashboard
Simplifying complex revenue decisions through guided insights, scenario planning and recommendations.
Prescriptive Revenue Growth Management Platform
Enterprise UX · Data Visualization · Dashboard
Simplifying complex revenue decisions through guided insights, scenario planning and recommendations.
Enterprise Search & Discovery
Enterprise UX · Information Architecture
Making complex enterprise knowledge easier to find, navigate and act on through a more intuitive search and discovery experience.
Enterprise Search & Discovery
Enterprise UX · Information Architecture
Making complex enterprise knowledge easier to find, navigate and act on through a more intuitive search and discovery experience.
Enterprise Search & Discovery
Enterprise UX · Information Architecture
Making complex enterprise knowledge easier to find, navigate and act on through a more intuitive search and discovery experience.
How I Collaborate with AI
AI helps me make sense of complexity, synthesize research, explore more directions,
prototype sooner, and stress-test ideas faster.
I decide which signals matter, what needs validation, and what problem we're actually solving.
HOW I USE IT WELL
Context Ingestion
Retrieval grounded research
Human-in-the-Loop Judgment
I decide which signals matter, what needs validation, and what problem we're actually solving.
HOW I USE IT WELL
Context Ingestion
Retrieval grounded research
Human-in-the-Loop Judgment
Industry's Recommendations
Industry's
Recommendations
Jyotsna Malhotra
Design Leader, Verizon
Balamurugan Natarajan
Team lead , Verizon
Sushma Kurapati
Design Lead, Accenture
Akshay Jain
CEO, Dimensions France
Jyotsna Malhotra
Design Leader, Verizon
Balamurugan Natarajan
Team lead , Verizon
Sushma Kurapati
Design Lead, Accenture
Akshay Jain
CEO, Dimensions France
Industry's Recommendations
- She brings a rare combination of proactive self-leadership, strategic vision, and user-centered rigor. Shayoni played a key role in advancing our conversational AI sales ecosystem, navigating ambiguity and complex project demands with ease. Her design solutions were grounded in thorough research and product ownership, but her impact went far beyond her core work.
Jyotsna Malhotra
Design Leader, Verizon
- Someone who brings tremendous enthusiasm and meaningful contributions. One of her greatest strengths is collaboration. Deeply invested in shaping organizational culture, taking the initiative to lead team events and build strong, connected communities across departments. Commitment to quality, and passion for continuous learning is evident in whatever she touches.
Balamurugan Natarajan
Team lead , Verizon
- Led design efforts for myConcerto, where Shayoni played a key role in User Experience design for Enterprise & AI products in multiple domains with various industries and global clients. She owned UX end to end, managing stakeholders, leading project planning and working with UI and dev teams.
Sushma Kurapati
Design Lead, Accenture
- Shayoni is an organized individual with a keen attention to detail. She presented unique ideas and took on ambitious goals and executed them within expected deadlines. She's been a true asset to our organization and her performance has exceeded our expectations.
Akshay Jain
CEO, Dimensions France
Hey! That’s me.
I’m Shayoni, a Product & UX Designer who loves making complex systems feel simple.
Over the years, my practice has evolved from designing fixed journeys for the average user to thinking about experiences that can understand context, adapt, and respond to individual needs.
AI has changed how I design, too. I use it to make sense of ambiguity, explore wider solution spaces, prototype earlier, and challenge my own assumptions — while keeping research, craft, and human judgment at the centre of every decision.
Today, I’m most excited by the space where human behaviour, intelligent systems, and thoughtful interaction design meet.
Hey! That’s me.
I’m Shayoni, a Product & UX Designer who loves making complex systems feel simple.
Over the years, my practice has evolved from designing fixed journeys for the average user to thinking about experiences that can understand context, adapt, and respond to individual needs.
AI has changed how I design, too. I use it to make sense of ambiguity, explore wider solution spaces, prototype earlier, and challenge my own assumptions — while keeping research, craft, and human judgment at the centre of every decision.
Today, I’m most excited by the space where human behaviour, intelligent systems, and thoughtful interaction design meet.
Hey! That’s me.
I’m Shayoni, a Product & UX Designer who loves making complex systems feel simple.
Over the years, my practice has evolved from designing fixed journeys for the average user to thinking about experiences that can understand context, adapt, and respond to individual needs.
AI has changed how I design, too. I use it to make sense of ambiguity, explore wider solution spaces, prototype earlier, and challenge my own assumptions — while keeping research, craft, and human judgment at the centre of every decision.
Today, I’m most excited by the space where human behaviour, intelligent systems, and thoughtful interaction design meet.