overview · Process repository
Enterprise Search & Discovery
The shift from exploration to efficient discovery reduced cognitive load for every user role and gave the repository a way to scale as it keeps growing.
Enterprise UX
Information Architecture
Search & Discovery
Company
Accenture
Category
Enterprise Knowledge Management
My Role
UX Designer — research, problem framing, wireframing, interaction design, stakeholder validation
goal
How might we help users quickly locate enterprise assets without forcing them to navigate through multiple hierarchical levels?
Problem - A repository too deep to search.
The Process Repository is a centralised enterprise knowledge platform built to accelerate digital transformation through reusable industry assets — process documentation, solution blueprints, implementation guides, pre-configured scenarios, templates, and accelerators. As the repository expanded across industries, users found it increasingly difficult to locate relevant assets, held back by deep hierarchical navigation and a complete absence of search.
key challenges
What was actually slowing people down.
my role & process
Owning the experience end to end.
As a UX Designer on this project, I drove the Search & Filter enhancement from research and problem framing through interaction design and stakeholder validation - working alongside a Product Owner, Business Analysts, a UX Designer Lead, Developers, QA, and SMEs.
Proposed Solution
Replacing folders with a keyword-driven system.
The redesigned experience swaps folder-based exploration for intelligent, keyword-driven discovery — letting users jump straight to the right asset without touching the underlying hierarchy.
filter taxonomy
Built on the enterprise's real taxonomy
Filters were derived from how the repository is actually organised, so users can combine multiple dimensions to narrow results efficiently.
Technology
Industry
Region
Documentation Type
Asset Type
before vs after
From friction to flow.
Eight targeted design decisions that moved users from cognitive overhead to confident discovery.
outcome
Search, filters, metadata, and direct navigation turned browsing into finding.
Balancing a robust information architecture with intuitive retrieval. In large enterprise systems, users value reaching the right content quickly over understanding the folder hierarchy underneath.
20%
Decrease navigation complexity and reduce user frustration.
30%
Reduce time spent locating enterprise assets across all user roles.
47%
Increase in overall usability and user satisfaction.